Troubleshoot Jobwright

Start with the message that Jobwright shows. Do not delete local data as a first step.

Fix common problems

Start with the message Jobwright shows. Do not delete local data as a first step.

1. Agent not found: open the agent by itself, confirm that it works, then return to Settings and select Rescan.
2. Sign-in required: sign in through the AI provider, then try the check again.
3. Website needs you: take control of the managed browser and complete the sign-in, CAPTCHA, or other human step.
4. License not accepted: check the key for missing characters, then contact billing@jobwright.io from the email used at checkout.
5. Problem continues: open System, export diagnostics, and keep that file ready for support. The export removes known secrets.

Replace a key or change computers

Your purchase stays valid when you replace your computer.

1. Contact billing@jobwright.io from the email used at checkout.
2. Support confirms the purchase and sends the next step.
3. Install Jobwright on the new computer and enter the same key.
4. The new activation replaces the old active computer.

Before you contact support

Open System in Jobwright. Export diagnostics. Keep the export ready for support. The export removes known secrets, but you must still review it before you share it.

Contact billing@jobwright.io from the email address that you used at checkout when the problem concerns a purchase or product key.